Privacy Policy

Information We Collect

When you request our services, we collect:

• Name and contact information (phone, email, address)
• Service location details
• Service history and preferences

How We Use Your Information

We use your information to:

• Provide plumbing and basement waterproofing services
• Schedule and confirm appointments
• Send service reminders and follow-ups
• Communicate promotions and special offers (with your consent)
• Process payments

Text Message Communications

By providing your phone number, you consent to receive text messages regarding:

• Appointment confirmations and reminders
• Service updates
• Promotional offers

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist our operations (payment processors, scheduling software) under strict confidentiality agreements.

Data Security

We implement reasonable security measures to protect your information from unauthorized access or disclosure.

Contact Us

Reliable Basement & Drain LLC
214 E 34th St, Lorain, OH 44055
Phone: (440) 797-4272
Email: info@reliabledrain.com