Privacy Policy
Reliable Basement & Drain LLC
Last Updated: February 2026

Information We Collect
When you request our services, we collect:

Name and contact information (phone, email, address)
Service location details
Service history and preferences
How We Use Your Information
We use your information to:

Provide plumbing and basement waterproofing services
Schedule and confirm appointments
Send service reminders and follow-ups
Communicate promotions and special offers (with your consent)
Process payments
Text Message Communications
By providing your phone number, you consent to receive text messages regarding:

Appointment confirmations and reminders
Service updates
Promotional offers
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist our operations (payment processors, scheduling software) under strict confidentiality agreements.

Data Security
We implement reasonable security measures to protect your information from unauthorized access or disclosure.

Contact Us
Reliable Basement & Drain LLC
214 E 34th St, Lorain, OH 44055
Phone: (440) 797-4272
Email: info@reliabledrain.com